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Print and Frame Help Center

This page contains answers to some of the most common questions about FramesByMail's Print and Frame. If you have other questions or need more information please call or email us.

File Types

We support image files up to 30 megabytes in size and in the all of the most common file formats. The file extensions we support are .jpg, .jpeg and .png. Most digital cameras take JPEG images and this is the format we recommend. If your image file contains an ICC profile, that information will be used when printing to ensure accurate colors.

Pixels Per Inch

An image file is made up of thousands of tiny dots of color arranged in a grid, called pixels. The resolution of an image is just a count of the number of pixels that make up its width and height. Pixels Per Inch (or PPI) is a measure of the number of these dots in one inch. Generally a higher PPI gives a more accurate image.

If the PPI is too low, you may notice distortion, blockiness, smearing, blurriness or other artifacts in the printed image. We will not print images with a PPI below 60. increasing the PPI above 300 does not typically result in a noticeable increase in quality, but it will increase the file size.

Aspect Ratio

The aspect ratio of an image is the ratio of width to height. We always preserve the aspect ratio when printing. Most digital cameras use a 4:3 aspect ratio and their images need to be cropped in order to print at standard sizes like 4x6, 5x7 or 8x10. Our online photo editor makes it easy to select and crop at standard sizes, or using any custom size.


If you are unsure which paper to choose, we recommend Photographic Archival Glossy. It is the standard paper type for regular photo prints.

Photographic Archival Glossy

Premium Archival Glossy paper offers the highest gloss level of any resin coated photographic paper. Producing vivid life-like images that rival those of traditional silver halide prints, the ultra glossy finish, coupled with a 10 mil thickness and extremely wide color gamut, make this paper a favorite among discerning photographers. Its instant drying and non-cockling characteristics make use, handling, and display of the finished output trouble-free. It creates highly saturated prints by offering maximum ink coverage and high D-Max for true photographic reproductions.

Photographic Archival Matte

For artists and photographers seeking a flat matte surface, Photographic Archival Matte is the ideal choice. This bright, white paper is perfect for images that do not require gloss. It yields highly saturated images, while maintaining excellent highlight and shadow detail. This paper is 10mil thick.

Photographic Archival Luster

Wedding and portrait photographers have traditionally used luster paper for their photos. This popular surface is now available with our Archival Luster paper. This instant drying paper produces vivid, lifelike images that rival those of traditional silver halide prints. Luster photo paper delivers highly saturated prints by offering maximum ink cover and a high D-Max for true photographic reproductions. Its 10mil RC base gives prints a photographic feel, and keeps the paper cockle-free.

PremierArt Premium Gloss Canvas

Made from a durable blend of 65% polyester and 35% cotton, Gloss Canvas is a heavyweight, quality canvas utilizing a tight weave that is ideal for photographic, fine art and everyday printing alike. It offers a high resolution coating that is pliable enough to withstand stretching over bars, and displays a subtle texture for a true artistic appearance and feel. 19mil heavyweight canvas.

PremierArt Matte Canvas

Made from a durable blend of 65% polyester and 35% cotton, Matte Canvas is a heavyweight, quality canvas utilizing a tight weave that is ideal for photographic, fine art and everyday printing alike. It offers a high resolution coating that is pliable enough to withstand stretching over bars, and displays a subtle texture for a true artistic appearance and feel. 19mil heavyweight canvas.

Hahnaemuhle William Turner 308

Hahnaemuhle is an acid free cotton rag watercolor paper with a parchment or pastel paper surface. Especially suitable for reproductions of oil, watercolor, and pastel painting, The printed side of this paper has been specially coated for excellent image sharpness and optimum color graduation. The coating also offers a very high level of water resistance.


Epson UltraChrome K3T ink technology represents a turning point in the history of inkjet printing. Inspired by our past generations of pigmented ink technology, Epson's all new 8-color ink set incorporates three unique levels of black, which along with new color pigment technology, dramatically improves both color and black and white prints. Imagine producing archival prints with amazing color fidelity, gloss level, and scratch resistance, while providing stable colors from the moment prints exit the printer.

Incorporating high density pigments, Epson UltraChrome K3 produces prints with an extremely wide color gamut allowing the reproduction of colors that were originally envisioned at the point of capture. With its expanded color gamut and breakthrough 8-color system, no other ink set can reproduce the three dimensional lifelike quality and stunning photographic feel of Epson UltraChrome K3.

Utilizing a unique three level black ink technology, Epson UltraChrome K3 ink significantly improves overall gray balance while enhancing midtone and highlight detail yielding a smoother tonal range. And by virtually eliminating metamerism and bronzing, both black and white and color prints can be produced with the look and feel of a traditional photograph while utilizing all the advantages of a digital workflow.

Epson UltraChrome K3 ink incorporates High-gloss Microcrystal EncapsulationT Technology along with unique screening algorithms and Light Light Black ink that significantly reduces gloss differential. There is no longer any compromise for professionals that require glossy prints that have excellent longevity and durability.

With two different black ink modes - Photo Black and Matte Black - Epson UltraChrome K3 provides an innovative solution to optimize the black ink density for various media types. Photo Black ink can be used for all media types with professional quality results. The optional Matte Black ink significantly increases black optical density when printing on matte and fine art type papers. This innovative solution enables the use of just one printer for all media types.

Epson's unique driver technology takes full advantage of the new three-level black ink system, allowing the production of the highest quality neutral and toned prints from a single ink set. In addition, proprietary Epson screening technology, developed specifically for black and white printing, produces outstanding image quality with no color crossover or color cast. For the first time photographers can make sellable black and white prints without going into a darkroom.

Without being restricted to a few choices of media to achieve professional requirements for longevity, Epson UltraChrome K3 inks are designed to work as a system with Epson's full range of professional media. Epson UltraChrome K3 ink has improved print permanence characteristics that provide lightfastness ratings of up to 108 years for color and over 200 years for black and white under rigorous industry accepted display conditions*. Epson UltraChrome K3 ink and Epson Genuine Media perform as a perfectly matched system that provides the industry's best combination of quality output and longevity enabling the display and sales of prints to the most demanding clients.

Printing Service Agreement

By agreeing to our "Printing Service Agreement" you are hereby acknowledging that you agree to and understand the following:

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